Administrative Assistant/Receptionist
Palm Springs, CA Palm Springs, CA Full-time Full-time $21 - $23 an hour $21 - $23 an hour 5 days ago 5 days ago 5 days ago Palm Springs Aerial Tramway About us The Palm Springs Aerial Tramway--the world's largest rotating tram car--travels over two-and-one-half miles along the breathtaking cliffs of Chino Canyon, transporting riders to the pristine wilderness of the Mt.
San Jacinto State Park.
During your approximately ten-minute journey, tram cars rotate slowly, offering picturesque and spectacular vistas of the valley floor below.
Once you reach the Mountain Station--elevation 8,516 feet--enjoy two restaurants, observation decks, natural history museum, two documentary theaters, gift shop and over 50 miles of hiking trails.
SUMMARY The Sales & PR Assistant provides administrative and clerical support to the Sales and Public Relations/Affairs department of the organization by performing the following duties:
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answer all incoming calls to PSAT, which includes screening and directing calls to appropriate Tramway staff.
Respond to all general Tramway emails received daily.
Provide excellent telephone customer services by providing accurate information and ensuring hold times are minimal.
Update telephone system weather recording, current events, and general information recording daily.
Update weather/current events and distribute to appropriate destinations daily (i.
e.
Tram Flash).
Assist PR Manager in monitoring and responding to general social media inquiries.
Provide all aspects of customer service including, but not limited to:
greeting visitors, answering visitor questions, helping visitors with special needs, assisting customers with refunds and assisting various staff.
Assist with clerical work such as typing, composing and/or editing routine correspondence and other administrative duties.
Ensure telephone system equipment is in proper working order and report any irregularities.
Order all office stationary, business cards, forms, etc.
(VP of Marketing to create and/or approve all design work.
) Process outgoing mail and distribute incoming mail.
Oversee and process all outgoing mail postage, parcels, shipping, and related equipment and supplies.
Ensure office supplies are replenished and ordered as needed.
Ensure all emailed and/or faxed voucher confirmations are properly processed.
Administer all aspects of the Lost and Found program.
Assist with quoting group ticket rates, typing and processing group reservations, changing/updating group reservations and coordinating group needs with various departments as needed.
Fulfill monthly mailings of Alpine Club and Tramsters Club.
COMPETENCIES To perform this job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner.
Gathers and skillfully evaluates information and develops alternative solutions and recommendations to address problems.
Possesses the ability to articulate problem solving solutions even in emotionally charged situations, and works well in group problem solving scenarios.
Customer Relations - Capable of managing difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance efficiently and competently.
Interpersonal Skills - Able to maintain a good working relationship with employees and customers alike while focusing on conflict resolution and compatibility; maintains confidentiality; emotionally stable.
Written Communications - Able to construct professional correspondences and to express circumstances, thoughts, ideas, feelings, and information coherently in a logical and chronological order that translates to an easily read and understood document.
Able to read and understand written instructions and directives.
Ethics - Able to keep commitments, inspire trust amongst others, treat people with respect, present a good moral character, uphold organizational values, and work with integrity.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and in a timely fashion; supports organization's goals and values and benefits the organization through outside activities.
Judgment - Displays a willingness to make decisions and to explain reasoning for the decision.
Make decisions in a timely fashion, and includes the appropriate personnel in the decision making process.
Exhibits sound and accurate judgment through past experience or based on appropriate and relevant training.
Professionalism - Approaches others in a tactful manner; acts and reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for one's own actions, and follows through on commitments.
Safety and Security - Reports potentially unsafe conditions or situations and determines appropriate action or reaction within or beyond guidelines; observes all safety and security procedures and policies and uses equipment and materials properly.
Adaptability - Manages competing demands and changes approach or method to best fit or comply with the situation; able to deal with frequent change, delays and unexpected events and changes in the work environment.
Attendance / Punctuality - Is consistently at work on time; and works with supervision to make certain that his work responsibilities are covered when absent.
Attends meetings and appointments on time.
Dependability - Reliable and responds to directions from management and supervision without question or delay, and assumes responsibility for actions taken.
Keeps commitments.
SUPERVISORY RESPONSIBILITIES None.
TEAMWORK RESPONSIBILITIES The employee is responsible for fostering a team environment by exhibiting the following behaviors:
balance team and individual responsibilities, show openness to others' views, give and welcome feedback, contribute to building a positive team spirit, and put success of team above own interests.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE A High School Diploma or equivalent.
1-2 years of administrative assistant experience in a customer service based environment.
LICENSES AND CERTIFICATIONS California driver's license.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and safety warnings and directions in English.
Bi-lingual is preferred.
Ability to write routine correspondence.
Ability to speak effectively before groups of customers, members of the public, or employees of organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written or oral.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions and deal with standardized variables.
COMPUTER SKILLS Proficient in Microsoft Office applications:
Word, Excel, Access, PowerPoint and Internet Explorer and Outlook.
Also, BOS and turnstile.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms; and talk and hear.
The employee is occasionally required to stand; walk; sit; bend at the waist; climb or balance; crouch; and reach above shoulder height.
The employee must occasionally lift, push, pull and move up to 25 pounds; operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to communicate in both verbally and in writing to exchange information.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Must be able to traverse stairs.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office setting, indoors, with extensive public contact and frequent interruptions.
The noise level in the work environment is generally moderate.
OTHER QUALIFICATIONS Ability to work 7:
30 am - 4:
00 pm, Thursday - Monday with special events requiring extended hours; ability to work holiday periods and overtime; ability to serve as tram ambassador at local community events dealing with the public is required.
Must be able to travel 10% of the time.
SAFETY While performing the duties of this job, the employee will observe and report any potentially unsafe conditions.
The employee will operate equipment and use materials properly and will perform all tasks in a safe manner.
The employee will be trained to respond to and take immediate action to protect those who are in imminent danger of life- threatening violence, including utilizing force that may be necessary to neutralize or stop the threat.
Job Type:
Full-time Salary Range:
$21.
00/hour; $23.
00/hour upon completion of $180-day probationary period.
Department:
Sales & Marketing Supervisor:
VP Marketing & Public Affairs FLSA Status:
Non-Exempt Classification:
Support Staff Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour
Benefits:
Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Evening shift Weekend availability Ability to commute/relocate:
Palm Springs, CA 92262:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you able to work 7:
30 am - 4:
00 pm Thursday - Monday?
Experience:
Customer service:
2 years (Preferred) Clerical:
2 years (Required) Administrative support:
2 years (Required) Work Location:
In person Answer all incoming calls to PSAT, which includes screening and directing calls to appropriate Tramway staff.
Respond to all general Tramway emails received daily.
Provide excellent telephone customer services by providing accurate information and ensuring hold times are minimal.
Update telephone system weather recording, current events, and general information recording daily.
Update weather/current events and distribute to appropriate destinations daily (i.
e.
Tram Flash).
Assist PR Manager in monitoring and responding to general social media inquiries.
Provide all aspects of customer service including, but not limited to:
greeting visitors, answering visitor questions, helping visitors with special needs, assisting customers with refunds and assisting various staff.
Assist with clerical work such as typing, composing and/or editing routine correspondence and other administrative duties.
Ensure telephone system equipment is in proper working order and report any irregularities.
Order all office stationary, business cards, forms, etc.
(VP of Marketing to create and/or approve all design work.
) Process outgoing mail and distribute incoming mail.
Oversee and process all outgoing mail postage, parcels, shipping, and related equipment and supplies.
Ensure office supplies are replenished and ordered as needed.
Ensure all emailed and/or faxed voucher confirmations are properly processed.
Administer all aspects of the Lost and Found program.
Assist with quoting group ticket rates, typing and processing group reservations, changing/updating group reservations and coordinating group needs with various departments as needed.
Fulfill monthly mailings of Alpine Club and Tramsters Club.
Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance 8 hour shift Day shift Evening shift Weekend availability Palm Springs, CA 92262:
Reliably commute or planning to relocate before starting work (Required) Are you able to work 7:
30 am - 4:
00 pm Thursday - Monday? Customer service:
2 years (Preferred) Clerical:
2 years (Required) Administrative support:
2 years (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
San Jacinto State Park.
During your approximately ten-minute journey, tram cars rotate slowly, offering picturesque and spectacular vistas of the valley floor below.
Once you reach the Mountain Station--elevation 8,516 feet--enjoy two restaurants, observation decks, natural history museum, two documentary theaters, gift shop and over 50 miles of hiking trails.
SUMMARY The Sales & PR Assistant provides administrative and clerical support to the Sales and Public Relations/Affairs department of the organization by performing the following duties:
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Answer all incoming calls to PSAT, which includes screening and directing calls to appropriate Tramway staff.
Respond to all general Tramway emails received daily.
Provide excellent telephone customer services by providing accurate information and ensuring hold times are minimal.
Update telephone system weather recording, current events, and general information recording daily.
Update weather/current events and distribute to appropriate destinations daily (i.
e.
Tram Flash).
Assist PR Manager in monitoring and responding to general social media inquiries.
Provide all aspects of customer service including, but not limited to:
greeting visitors, answering visitor questions, helping visitors with special needs, assisting customers with refunds and assisting various staff.
Assist with clerical work such as typing, composing and/or editing routine correspondence and other administrative duties.
Ensure telephone system equipment is in proper working order and report any irregularities.
Order all office stationary, business cards, forms, etc.
(VP of Marketing to create and/or approve all design work.
) Process outgoing mail and distribute incoming mail.
Oversee and process all outgoing mail postage, parcels, shipping, and related equipment and supplies.
Ensure office supplies are replenished and ordered as needed.
Ensure all emailed and/or faxed voucher confirmations are properly processed.
Administer all aspects of the Lost and Found program.
Assist with quoting group ticket rates, typing and processing group reservations, changing/updating group reservations and coordinating group needs with various departments as needed.
Fulfill monthly mailings of Alpine Club and Tramsters Club.
COMPETENCIES To perform this job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner.
Gathers and skillfully evaluates information and develops alternative solutions and recommendations to address problems.
Possesses the ability to articulate problem solving solutions even in emotionally charged situations, and works well in group problem solving scenarios.
Customer Relations - Capable of managing difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance efficiently and competently.
Interpersonal Skills - Able to maintain a good working relationship with employees and customers alike while focusing on conflict resolution and compatibility; maintains confidentiality; emotionally stable.
Written Communications - Able to construct professional correspondences and to express circumstances, thoughts, ideas, feelings, and information coherently in a logical and chronological order that translates to an easily read and understood document.
Able to read and understand written instructions and directives.
Ethics - Able to keep commitments, inspire trust amongst others, treat people with respect, present a good moral character, uphold organizational values, and work with integrity.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and in a timely fashion; supports organization's goals and values and benefits the organization through outside activities.
Judgment - Displays a willingness to make decisions and to explain reasoning for the decision.
Make decisions in a timely fashion, and includes the appropriate personnel in the decision making process.
Exhibits sound and accurate judgment through past experience or based on appropriate and relevant training.
Professionalism - Approaches others in a tactful manner; acts and reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for one's own actions, and follows through on commitments.
Safety and Security - Reports potentially unsafe conditions or situations and determines appropriate action or reaction within or beyond guidelines; observes all safety and security procedures and policies and uses equipment and materials properly.
Adaptability - Manages competing demands and changes approach or method to best fit or comply with the situation; able to deal with frequent change, delays and unexpected events and changes in the work environment.
Attendance / Punctuality - Is consistently at work on time; and works with supervision to make certain that his work responsibilities are covered when absent.
Attends meetings and appointments on time.
Dependability - Reliable and responds to directions from management and supervision without question or delay, and assumes responsibility for actions taken.
Keeps commitments.
SUPERVISORY RESPONSIBILITIES None.
TEAMWORK RESPONSIBILITIES The employee is responsible for fostering a team environment by exhibiting the following behaviors:
balance team and individual responsibilities, show openness to others' views, give and welcome feedback, contribute to building a positive team spirit, and put success of team above own interests.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE A High School Diploma or equivalent.
1-2 years of administrative assistant experience in a customer service based environment.
LICENSES AND CERTIFICATIONS California driver's license.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and safety warnings and directions in English.
Bi-lingual is preferred.
Ability to write routine correspondence.
Ability to speak effectively before groups of customers, members of the public, or employees of organization.
MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written or oral.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of technical instructions and deal with standardized variables.
COMPUTER SKILLS Proficient in Microsoft Office applications:
Word, Excel, Access, PowerPoint and Internet Explorer and Outlook.
Also, BOS and turnstile.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms; and talk and hear.
The employee is occasionally required to stand; walk; sit; bend at the waist; climb or balance; crouch; and reach above shoulder height.
The employee must occasionally lift, push, pull and move up to 25 pounds; operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to communicate in both verbally and in writing to exchange information.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Must be able to traverse stairs.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed primarily in an office setting, indoors, with extensive public contact and frequent interruptions.
The noise level in the work environment is generally moderate.
OTHER QUALIFICATIONS Ability to work 7:
30 am - 4:
00 pm, Thursday - Monday with special events requiring extended hours; ability to work holiday periods and overtime; ability to serve as tram ambassador at local community events dealing with the public is required.
Must be able to travel 10% of the time.
SAFETY While performing the duties of this job, the employee will observe and report any potentially unsafe conditions.
The employee will operate equipment and use materials properly and will perform all tasks in a safe manner.
The employee will be trained to respond to and take immediate action to protect those who are in imminent danger of life- threatening violence, including utilizing force that may be necessary to neutralize or stop the threat.
Job Type:
Full-time Salary Range:
$21.
00/hour; $23.
00/hour upon completion of $180-day probationary period.
Department:
Sales & Marketing Supervisor:
VP Marketing & Public Affairs FLSA Status:
Non-Exempt Classification:
Support Staff Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour
Benefits:
Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Evening shift Weekend availability Ability to commute/relocate:
Palm Springs, CA 92262:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you able to work 7:
30 am - 4:
00 pm Thursday - Monday?
Experience:
Customer service:
2 years (Preferred) Clerical:
2 years (Required) Administrative support:
2 years (Required) Work Location:
In person Answer all incoming calls to PSAT, which includes screening and directing calls to appropriate Tramway staff.
Respond to all general Tramway emails received daily.
Provide excellent telephone customer services by providing accurate information and ensuring hold times are minimal.
Update telephone system weather recording, current events, and general information recording daily.
Update weather/current events and distribute to appropriate destinations daily (i.
e.
Tram Flash).
Assist PR Manager in monitoring and responding to general social media inquiries.
Provide all aspects of customer service including, but not limited to:
greeting visitors, answering visitor questions, helping visitors with special needs, assisting customers with refunds and assisting various staff.
Assist with clerical work such as typing, composing and/or editing routine correspondence and other administrative duties.
Ensure telephone system equipment is in proper working order and report any irregularities.
Order all office stationary, business cards, forms, etc.
(VP of Marketing to create and/or approve all design work.
) Process outgoing mail and distribute incoming mail.
Oversee and process all outgoing mail postage, parcels, shipping, and related equipment and supplies.
Ensure office supplies are replenished and ordered as needed.
Ensure all emailed and/or faxed voucher confirmations are properly processed.
Administer all aspects of the Lost and Found program.
Assist with quoting group ticket rates, typing and processing group reservations, changing/updating group reservations and coordinating group needs with various departments as needed.
Fulfill monthly mailings of Alpine Club and Tramsters Club.
Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance 8 hour shift Day shift Evening shift Weekend availability Palm Springs, CA 92262:
Reliably commute or planning to relocate before starting work (Required) Are you able to work 7:
30 am - 4:
00 pm Thursday - Monday? Customer service:
2 years (Preferred) Clerical:
2 years (Required) Administrative support:
2 years (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
