Customer Support Representative
True Market Solutions Inc.
True Market Solutions Inc.
Palm Springs, CA Palm Springs, CA Full-time Full-time Up to $2,500 a week Up to $2,500 a week 17 hours ago 17 hours ago 17 hours ago We are a respected firm known for our commitment to excellence and customer satisfaction.
We take pride in delivering exceptional experiences to our valued customers.
As we continue to grow, we are seeking a dedicated and enthusiastic Customer Support Professional to join our team.
Job Description:
Are you passionate about providing top-notch customer service and resolving issues with a smile? Do you excel at communicating clearly and effectively? If so, we want you to join our team as a Customer Support Professional.
Key
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
Identify and assess customer needs, troubleshoot problems, and provide appropriate solutions.
Maintain a deep understanding of our products/services to assist customers effectively.
Document customer interactions and issues, and escalate complex cases to the appropriate department.
Provide product information, pricing, and availability to customers as needed.
Collaborate with other team members to continuously improve customer support processes and knowledge base.
Monitor and follow up on customer inquiries to ensure complete resolution and satisfaction.
Assist in resolving customer complaints and issues, turning negative experiences into positive ones.
Qualifications:
Previous customer support or service experience preferred.
Excellent verbal and written communication skills.
Empathetic and patient demeanor with strong problem-solving abilities.
Ability to work independently and in a team-oriented environment.
Strong attention to detail and organizational skills.
Proficiency in using customer support software and systems.
A passion for delivering exceptional customer experiences.
Benefits:
Competitive salary and performance-based bonuses.
Health, dental, and vision insurance options.
401(k) retirement plan with company match.
Paid time off and flexible work schedules.
Ongoing training and career development opportunities.
Friendly and collaborative work environment.
Responsibilities:
- Conduct outbound calls to customers to provide support and assistance - Analyze customer needs and provide appropriate solutions or recommendations - Document all customer interactions and update customer records accurately - Resolve customer complaints or issues in a timely and professional manner - Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Excellent communication skills, both verbal and written - Strong problem-solving and analytical abilities - Ability to work independently and as part of a team - Previous experience in a customer support or call center role is preferred - Proficient in using computer systems and software applications - Ability to multitask and prioritize tasks effectively We offer competitive compensation and benefits package, including:
- Medical, dental, and vision insurance - Paid time off and holidays - Retirement savings plan with employer match - Opportunities for career growth and advancement If you are a motivated individual with a passion for providing exceptional customer support, we would love to hear from you.
Apply now to join our team as a Customer Support Representative! Job Type:
Full-time Pay:
Up to $2,500.
00 per week
Benefits:
On-the-job training Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Ability to Relocate:
Palm Springs, CA:
Relocate before starting work (Required) Work Location:
In person Key
Responsibilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
True Market Solutions Inc.
Palm Springs, CA Palm Springs, CA Full-time Full-time Up to $2,500 a week Up to $2,500 a week 17 hours ago 17 hours ago 17 hours ago We are a respected firm known for our commitment to excellence and customer satisfaction.
We take pride in delivering exceptional experiences to our valued customers.
As we continue to grow, we are seeking a dedicated and enthusiastic Customer Support Professional to join our team.
Job Description:
Are you passionate about providing top-notch customer service and resolving issues with a smile? Do you excel at communicating clearly and effectively? If so, we want you to join our team as a Customer Support Professional.
Key
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
Identify and assess customer needs, troubleshoot problems, and provide appropriate solutions.
Maintain a deep understanding of our products/services to assist customers effectively.
Document customer interactions and issues, and escalate complex cases to the appropriate department.
Provide product information, pricing, and availability to customers as needed.
Collaborate with other team members to continuously improve customer support processes and knowledge base.
Monitor and follow up on customer inquiries to ensure complete resolution and satisfaction.
Assist in resolving customer complaints and issues, turning negative experiences into positive ones.
Qualifications:
Previous customer support or service experience preferred.
Excellent verbal and written communication skills.
Empathetic and patient demeanor with strong problem-solving abilities.
Ability to work independently and in a team-oriented environment.
Strong attention to detail and organizational skills.
Proficiency in using customer support software and systems.
A passion for delivering exceptional customer experiences.
Benefits:
Competitive salary and performance-based bonuses.
Health, dental, and vision insurance options.
401(k) retirement plan with company match.
Paid time off and flexible work schedules.
Ongoing training and career development opportunities.
Friendly and collaborative work environment.
Responsibilities:
- Conduct outbound calls to customers to provide support and assistance - Analyze customer needs and provide appropriate solutions or recommendations - Document all customer interactions and update customer records accurately - Resolve customer complaints or issues in a timely and professional manner - Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Excellent communication skills, both verbal and written - Strong problem-solving and analytical abilities - Ability to work independently and as part of a team - Previous experience in a customer support or call center role is preferred - Proficient in using computer systems and software applications - Ability to multitask and prioritize tasks effectively We offer competitive compensation and benefits package, including:
- Medical, dental, and vision insurance - Paid time off and holidays - Retirement savings plan with employer match - Opportunities for career growth and advancement If you are a motivated individual with a passion for providing exceptional customer support, we would love to hear from you.
Apply now to join our team as a Customer Support Representative! Job Type:
Full-time Pay:
Up to $2,500.
00 per week
Benefits:
On-the-job training Paid time off Experience level:
1 year Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Ability to Relocate:
Palm Springs, CA:
Relocate before starting work (Required) Work Location:
In person Key
Responsibilities:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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